Refund and Return Policy

Thank you for choosing VshieldSoft. We are committed to delivering high-quality antivirus software and digital installation services to our customers in the United States. As a digital SaaS provider, our refund and return process is tailored to the nature of non-tangible, downloadable software products and services.

📦 Delivery & Fulfillment

Order Processing:
All digital orders placed on vshieldsoft.com are typically processed within 2 hours of successful payment.

Delivery Method:
Software products and license keys are delivered electronically to the email address provided at checkout. Please ensure your email address is correct to avoid delivery issues.

Delivery Time:
Most orders are fulfilled immediately or within a few minutes after processing. In rare cases, delays may occur due to order verification or technical issues.

💸 Refund Eligibility

We understand that purchasing digital software can sometimes raise questions. Please review the conditions below to determine your eligibility for a refund:

  • You are eligible for a full refund within 14 calendar days from the purchase date if:
    • The product has not been activated or used, AND
    • You are within your 14-day free trial period.
  • If your software key has already been activated or registered, the purchase becomes non-refundable.
  • Refund requests made after 14 days, or for products that have already been activated, will not be honored unless covered under an exceptional circumstance (see below).

🚫 Non-Refundable Items and Services

  • Any activated license keys.
  • Software that has been used or installed.
  • Services that have already been rendered, including installation assistance or remote support sessions.

🛠️ Defective or Incorrect Product

If you have received a defective, invalid, or incorrect software key, please contact our support team within 14 days of purchase. We will:

  • Validate your claim,
  • Investigate the issue, and
  • Provide a resolution, which may include a replacement key or alternative solution.

⚠️ Unauthorized Use or Security Concerns

If you suspect that your license key has been used without your authorization, please notify us immediately. Our support team will:

  • Verify the usage history,
  • Assist in recovering your key (if possible), and
  • Provide further guidance on securing your software.

⏱️ How to Request a Refund

To initiate a refund request:

  1. Visit our website and submit the Request A Refund Form.
  2. Alternatively, you may email us at [email protected] or call us at +1 888-795-1117.

📞 Support Hours:
Monday – Friday: 9:00 AM – 8:00 PM EST

Please provide the following details in your refund request:

  • Order number
  • Email address used at purchase
  • Reason for the refund
  • Activation status (if applicable)

🤝 Exceptional Circumstances

We recognize that unique situations may arise. If you believe your situation qualifies for an exception to our standard policy, please contact us with a detailed explanation. We handle such cases individually and with care to ensure customer satisfaction.

📬 Need Help? Contact Us

We’re here to help! For any issues regarding your order, product delivery, or technical difficulties:

📧 Email: [email protected]
📞 Phone: +1 888-795-1117
🕘 Hours: Mon–Fri, 9 AM to 8 PM EST

At VshieldSoft, we aim to deliver seamless software solutions and exceptional support. Thank you for trusting us with your digital protection needs.