Terms and Conditions

1. Who we are and scope

VShieldSoft Inc. (“VShieldSoft”, “we”) is a business based in Kitchener, Ontario, Canada. Our products and services are sold primarily on a US basis to buyers within the United States. These Terms govern your use of vshieldsoft.com, every product listed on our Shop page (all four families — Device Protection, Privacy & Identity, Performance & Care and Home & Family — and any product we no longer sell), the VIP Remote Setup Sessions and support that come with them, and the VShieldSoft AI Companion. By buying a product you agree to these Terms; if you do not agree, please do not buy or use our services.

2. Products, licence and term

2.1 Licence

On payment of the one-time price, we grant you a revocable, non-exclusive, non-transferable, limited licence to download, install and use the software included in your plan for personal, household and home-office use, on the number and type of devices stated on the product page. You may not use it for enterprise deployment, resale, redistribution or sublicensing.

2.2 Term

Each product page states its term (12 or 24 months) under “Term end” and exactly what ends with it; that differs by product, and the product page governs. When the term ends the licence granted in 2.1 ends with it: nothing renews, nothing is charged automatically, and we hold no card on file to charge. To continue after that, you buy the product again at the price shown at that time. Nothing in these Terms grants perpetual or open-ended access.

2.3 Updates

Where a plan includes software, updates are provided for the term stated on the product page.

2.4 What the products are and are not

Our plans are software plus technician-led setup and care. No service can prevent all scams, malware or identity theft, and no insurance or reimbursement is included. Reports we send you (for example people-search or check-up reports) are point-in-time reports, not monitoring. We are not a repair, hardware, data-recovery, credit-bureau or identity-restoration service, and we are not affiliated with Apple, Google, Microsoft, Equifax, Experian or TransUnion.

The VShieldSoft AI Companion provides guidance only. It is clearly labelled as AI, it hands off to a technician whenever a question needs a person, and it never acts on its own. It does not monitor, block or act on your device; its output is a point-in-time summary and is not a substitute for a technician or for your own judgement.

2.5 Disclaimer of warranties

We provide our services with reasonable care and skill, and we stand behind them with the 30-Day Money-Back Guarantee in section 5. Beyond that, and TO THE FULLEST EXTENT PERMITTED BY LAW, OUR PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant that our software or services will be uninterrupted or error-free, or that they will prevent every scam, malware infection or identity theft. Some states do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing in this section limits the 30-Day Money-Back Guarantee or any right you have under law that cannot be waived.

3. VIP Remote Setup Sessions

Every plan includes at least one VIP Remote Setup Session, 45–120 minutes depending on the product, scheduled within 2 business days during our hours (Mon–Fri 11am–8pm EST). Remote access only during scheduled sessions and only with your consent; you can watch every step and end the session at any time. During a session you authorise our technician to install and configure the software included in your plan and to change the settings you agree to on the call, and nothing else. If we run out of time we schedule a free continuation call. It is your responsibility to keep a backup of your data; we take care during every session but cannot promise no data will be affected.

For account work — passwords, two-step verification, recovery settings — you type every password; screen-share is paused; we never see or store credentials. We will never ask you to tell us a password, a one-time code or a recovery phrase, and you should refuse anyone who does.

The record we keep of a session is the technician's notes and the written summary emailed to you. Your session runs over remote-support software provided by a third party, which may keep its own connection records under its own terms; ask us before your session and we will tell you which tool your technician will use. How we handle all of this is described in our Privacy Policy.

4. Ordering, payment and delivery

All prices are in US dollars and are single one-time payments; there are no recurring charges and nothing renews. You are responsible for any applicable sales taxes. Your order confirmation arrives at checkout; your delivery email — booking link plus any licence keys and download links — follows typically within 1 hour and no later than 24 hours. Nothing ships by post. Licence keys are for your use only and for the number of devices stated on the product page.

5. 30-Day Money-Back Guarantee

Every purchase is covered by our 30-Day Money-Back Guarantee: tell us within 30 days of your purchase date — Request a Refund in the site footer, +1 888-795-1117 or [email protected] — and we refund the full purchase price to your original payment method, usually within 5–10 business days, whether or not you have completed your VIP Remote Setup Session. One payment. Nothing renews.

Phone hours: Mon–Fri 11am–8pm EST.

Full details, routes and processing times are in our Refund and Returns Policy, which forms part of these Terms.

6. Your responsibilities

You agree not to:

• use our products for any illegal purpose;
• decompile, disassemble or otherwise attempt to derive the source code of our software;
• share your licence key or install on more devices than your plan allows;
• interfere with the software’s security features;
• use the AI Companion to obtain or act on advice that needs a qualified person.

7. Intellectual property

All content, software, graphics and trademarks associated with VShieldSoft belong to VShieldSoft Inc. or its licensors. Your purchase grants a licence to use, not ownership. Where a plan includes software made by another company, that software stays the property of its maker and is licensed to you on the terms supplied with it, which you accept when you install it; those terms govern that software, and these Terms govern everything else.

8. Limitation of liability

To the maximum extent permitted by applicable law, VShieldSoft shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the service;
• Any conduct or content of any third party on the service;
• Any content obtained from the service.

In no event shall VShieldSoft’s aggregate liability exceed the amount you paid for the specific product giving rise to the claim.

9. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in it, without regard to conflict-of-law rules, and the courts of Ontario have jurisdiction over any dispute arising from them.

That does not take away the protection of the consumer laws where you live. If you are a consumer in the United States or elsewhere, you keep every right, remedy and protection that the mandatory consumer law of your home state or country gives you and that cannot be waived by agreement, and nothing in these Terms limits your ability to bring a claim in your local small-claims court. Where those laws conflict with this section, those laws win.

10. Changes

We may update these Terms; the version in force when you buy applies to that purchase. We post the new “Effective” and “Last updated” dates and a “What changed” note here.

11. Contact

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