About VShieldSoft

Technicians who set things up with you

We sell thirteen one-payment plans — device protection, privacy and identity, performance and care, home and family — and a VShieldSoft technician installs, configures and explains each one with you on a scheduled call. One payment. Nothing renews.

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What we do

VShieldSoft is a Canadian company based in Kitchener, Ontario, selling primarily in the United States. Every plan we sell is a single payment that includes at least one VIP Remote Setup Session — 45–120 minutes, depending on the product — in which a technician installs and configures the software or settings with you, on a scheduled call, while you watch. Where a plan includes software, it is our own VShieldSoft Device Protection, VShieldSoft Secure VPN or VShieldSoft Tune-Up.

We would rather do fewer things properly. That means telling you what a tune-up can and cannot do before we start, guiding you through an account recovery instead of pretending we can do it for you, and putting every plan's term, limits and non-affiliations on its product page. Phone support runs for the whole term, Mon–Fri 11am–8pm EST, on +1 888-795-1117.

Who we are

VShieldSoft
VShieldSoft Inc.
Kitchener, ON N2P 2A1, Canada
Phone +1 888-795-1117 (Mon–Fri 11am–8pm EST)
Email [email protected]

How a session runs

  1. Order online

    Your order confirmation arrives at checkout.

  2. Delivery email

    Booking link plus any licence keys and download links, typically within 1 hour and no later than 24 hours.

  3. Book

    Your first session is scheduled within 2 business days, during our hours (Mon–Fri 11am–8pm EST).

  4. Session

    45–120 minutes, depending on the product. Remote access only during scheduled sessions and only with your consent; you can watch every step and end the session at any time. If we run out of time we schedule a free continuation call.

  5. Afterwards

    A written summary or report by email; follow-up calls where your plan includes them; phone support for the whole term.

Our privacy stance

  • Remote access only during scheduled sessions and only with your consent.
  • You can watch every step and end the session at any time.
  • For account work — passwords, two-step verification, recovery settings — you type every password; screen-share is paused; we never see or store credentials.
  • Session records: the record we keep of a session is the technician's notes and the written summary we email you, and we keep them only for as long as we need them to support you and to meet our legal obligations. Your session runs over remote-support software provided by a third party, which may keep its own connection records under its own terms; ask us before your session and we will tell you which tool your technician will use.

Full details are in our Privacy Policy.

What we don't do

  • No subscriptions and nothing renews. There is nothing to cancel.
  • We do not connect to your devices outside a scheduled session.
  • No service can prevent all scams, malware or identity theft, and no insurance or reimbursement is included.
  • We are not a repair, hardware, data-recovery, credit-bureau or identity-restoration service.
  • We do not remove public, news or court records from the internet.
  • We are not affiliated with Apple, Google, Microsoft, Equifax, Experian or TransUnion.
  • Our VShieldSoft AI Companion gives guidance only, is clearly labelled as AI, hands off to a technician whenever a question needs a person and never acts on its own.

Accessibility

We are working towards WCAG 2.2 Level AA across vshieldsoft.com. Known limitation: our contact form and our Request a Refund form each ask for a one-time email code and a reCAPTCHA checkbox before a message is sent; if either is a barrier, call +1 888-795-1117 (Mon–Fri 11am–8pm EST) or email [email protected] and we will take your message that way. Tell us about anything that does not work for you and we will fix it or offer another route.

Included with every purchase

  • 30-Day Money-Back Guarantee

    Full purchase price, from your purchase date.

  • Delivery by email

    Typically within 1 hour and no later than 24 hours.

  • One payment — nothing renews

    There is nothing to cancel.

  • Phone Support

    +1 888-795-1117 · Mon–Fri 11am–8pm EST

Questions? Real people on the phone.