Terms and Conditions

VSHIELDSOFT INC.
Effective Date: March 30, 2024
Last Updated: August 5, 2025

1. Agreement Overview

These Terms and Conditions (“Terms”, “Agreement”) constitute a legally binding agreement between VSHIELDSOFT INC., a Canadian corporation (“VShieldSoft”, “Company”, “we”, “us”, or “our”), and you (“Customer”, “User”, “you”, or “your”) regarding your access to and use of our antivirus software, digital security solutions, and related services provided through vshieldsoft.com (“Service”, “Platform”, “Website”).

Company Information:

Legal Name: VSHIELDSOFT INC.
Jurisdiction: Canada
Website: https://vshieldsoft.com
Primary Service Area: United States
Business Type: Software as a Service (SaaS) and Digital Product Provider

2. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

“Account” means your registered user account on our Platform
“Activation” means the process of registering and enabling software using provided license keys
“Content” means any data, text, graphics, software, or other materials
“Customer Data” means any data, information, or material provided or uploaded by you
“Documentation” means user guides, manuals, and technical specifications provided with our Software
“End User” means any individual who uses the Software under your account
“Intellectual Property” means all intellectual property rights including patents, copyrights, trademarks, and trade secrets
“License Key” means the unique alphanumeric code provided to activate and authenticate Software
“Order” means your purchase request for Software or Services
“Personal Data” has the meaning set forth in our Privacy Policy
“Service Level Agreement (SLA)” means our commitment to service availability and performance standards
“Software” means our antivirus and digital security software applications
“Subscription” means your ongoing access rights to Software and Services for a specified period
“Third-Party Services” means services, content, or technologies provided by entities other than VShieldSoft

3. Acceptance of Terms

3.1 Agreement Formation

By accessing, using, or purchasing our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

3.2 Eligibility Requirements

To use our Services, you must:

Be at least 18 years of age or the age of majority in your jurisdiction
Have the legal capacity to enter into binding agreements
Not be prohibited from using our Services under applicable laws
Provide accurate and complete registration information

3.3 Business User Representation

If you are accessing our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

3.4 Modifications and Updates

We reserve the right to modify these Terms at any time. Material changes will be communicated through email notification or prominent website notices at least 30 days prior to the effective date. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

4. Service Description

4.1 Core Services

VShieldSoft provides:

Antivirus Software Solutions: Real-time malware detection, removal, and protection
Digital Security Tools: Privacy protection, firewall management, and system optimization
Software Licensing: Digital delivery of software licenses and activation keys
Technical Support: Installation assistance, troubleshooting, and customer service
Software Updates: Regular security updates and feature enhancements

4.2 Service Delivery Model

Our Services are provided as:

Software as a Service (SaaS) applications accessible through internet connectivity
Downloadable software applications with cloud-based management
Digital license keys delivered electronically
Remote technical support and installation assistance

4.3 Service Availability

We aim to maintain 99.5% uptime for our core Services, excluding scheduled maintenance periods. Maintenance windows will be announced at least 48 hours in advance when possible.

4.4 System Requirements

Use of our Software requires:

Compatible operating systems as specified in product documentation
Internet connectivity for activation, updates, and cloud features
Minimum hardware specifications as outlined in product requirements
Administrative privileges for installation and configuration

5. User Accounts and Registration

5.1 Account Creation

To access certain features of our Services, you must create an account by providing:

Valid email address
Secure password meeting our security requirements
Accurate contact and billing information
Acceptance of these Terms and our Privacy Policy

5.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities occurring under your account
Immediately notifying us of any unauthorized account access
Using strong, unique passwords and enabling two-factor authentication when available

5.3 Account Information Accuracy

You agree to:

Provide accurate, current, and complete account information
Promptly update your account information when changes occur
Notify us of any changes to your contact or billing information
Maintain only one account per individual or organization

5.4 Account Monitoring

We reserve the right to:

Monitor account activity for security and compliance purposes
Suspend or terminate accounts that violate these Terms
Require additional verification for suspicious account activity
Limit account features based on subscription level or compliance status

6. Software Licensing and Usage Rights

6.1 License Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to:

Download, install, and use our Software on authorized devices
Access and use our cloud-based Services
Receive software updates and technical support during your subscription period

6.2 License Restrictions

You may not:

Copy, modify, adapt, or create derivative works of our Software
Reverse engineer, decompile, or disassemble our Software
Remove, alter, or obscure any proprietary notices or labels
Distribute, sublicense, rent, lease, or transfer your license rights
Use our Software beyond the scope of your purchased license
Share license keys or allow unauthorized access to your account

6.3 Device and User Limitations

Your license is subject to:

Device limitations as specified in your subscription plan
User seat restrictions for multi-user licenses
Geographic limitations as outlined in your purchase agreement
Prohibition on commercial redistribution or resale

6.4 License Activation and Validation

Software activation is required within 30 days of purchase
License keys are unique and cannot be used on multiple accounts
We may validate license authenticity and usage compliance
Unauthorized activation attempts may result in license suspension

6.5 Open Source Components

Our Software may include open source components governed by separate license terms. Such components are provided under their respective licenses, which are available upon request.

7. Payment Terms and Billing

7.1 Pricing and Fees

All prices are displayed in USD unless otherwise specified
Prices include applicable taxes where required by law
Subscription fees are billed in advance for the selected billing period
One-time license fees are due at the time of purchase

7.2 Payment Methods

We accept:

Major credit cards (Visa, MasterCard)

7.3 Automatic Renewal

Subscription services automatically renew unless cancelled
You will be charged the then-current rate for your subscription plan
Renewal notices will be sent at least 7 days before the renewal date
You may cancel automatic renewal through your account settings

7.4 Payment Processing

Payments are processed by secure third-party payment processors
We do not store complete payment card information
Payment authorization occurs at the time of purchase
Failed payments may result in service suspension

7.5 Taxes and Compliance

You are responsible for applicable taxes in your jurisdiction
We will collect taxes where required by law
Tax exemption certificates must be provided before purchase
International customers may be subject to currency conversion fees

7.6 Billing Disputes

Billing disputes must be reported within 60 days of the charge
We will investigate and respond to disputes within 10 business days
Chargebacks may result in account suspension pending resolution
Refund requests are subject to our Refund Policy

8. Order Processing and Delivery

8.1 Order Confirmation

Orders are confirmed via email upon successful payment processing
Confirmation emails include order details, license information, and delivery instructions
Orders are typically processed within 2 hours during business hours
Complex orders may require additional verification time

8.2 Digital Delivery

Software and license keys are delivered electronically to your registered email address
Delivery typically occurs within minutes of order processing
Download links and activation instructions are included in delivery emails
Physical shipment is not available for digital products

8.3 Delivery Issues

If you do not receive your order within the expected timeframe:

Check your spam/junk email folders
Verify the email address provided during checkout
Contact customer support with your order number
We will resend delivery emails or provide alternative access methods

8.4 Order Modifications

Orders cannot be modified after payment processing begins
Cancellation requests must be submitted before license activation
Additional licenses can be purchased separately
Upgrade options may be available through customer support

9. Acceptable Use Policy

9.1 Permitted Uses

You may use our Services and Software to:

Protect your devices and data from malware and security threats
Optimize system performance and privacy settings
Manage security configurations across authorized devices
Access customer support and technical resources

9.2 Prohibited Activities

You agree not to:

a) Illegal or Harmful Activities:

Violate any applicable laws, regulations, or third-party rights
Engage in fraudulent, deceptive, or misleading practices
Transmit malware, viruses, or other harmful code
Attempt to gain unauthorized access to our systems or other users’ accounts

b) Misuse of Services:

Share, transfer, or resell your license without authorization
Use our Software on more devices than permitted by your license
Attempt to circumvent security measures or usage restrictions
Reverse engineer or create derivative works of our Software

c) Disruptive Behavior:

Interfere with the operation or security of our Services
Overload our servers or networks through excessive requests
Distribute spam or unsolicited communications through our platform
Engage in activities that could harm our reputation or business

9.3 Content Guidelines

When using our Services, you must ensure that any content you provide:

Does not infringe on intellectual property rights
Complies with applicable privacy and data protection laws
Does not contain illegal, defamatory, or offensive material
Does not violate the rights of third parties

9.4 Enforcement

We reserve the right to:

Monitor usage for compliance with this Acceptable Use Policy
Investigate suspected violations and take appropriate action
Suspend or terminate accounts that violate these guidelines
Remove content that violates our policies
Cooperate with law enforcement agencies when required

10. Intellectual Property Rights

10.1 VShieldSoft Intellectual Property

We retain all rights, title, and interest in and to:

Our Software, including all updates, modifications, and enhancements
Our website, platform, and user interfaces
Our trademarks, service marks, logos, and brand elements
Our proprietary algorithms, methodologies, and technologies
Documentation, training materials, and support resources

10.2 Customer Data Rights

You retain ownership of:

Data you provide to or store within our Services
Content you create while using our Software
Your pre-existing intellectual property rights

10.3 Limited License to Customer Data

You grant us a limited, non-exclusive license to:

Process your data to provide our Services
Use aggregated, anonymized data for service improvement
Access your data as necessary for technical support
Retain data as required by law or our data retention policies

10.4 Trademark Usage

You may not use our trademarks without prior written consent
Any authorized use must comply with our trademark guidelines
You may not imply endorsement or affiliation without permission
Unauthorized trademark use may result in legal action

10.5 Copyright Compliance

We respect intellectual property rights and expect our users to do the same:

Report suspected copyright infringement to our designated agent
We will respond to valid DMCA takedown notices
Repeat infringers may have their accounts terminated
We reserve the right to remove infringing content

10.6 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide to us:

May be used by us without compensation or attribution
Are considered non-confidential and non-proprietary
Do not create any intellectual property rights in your favor
Help us improve our Services for all customers

11. Data and Privacy

11.1 Data Collection and Processing

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms. By using our Services, you consent to our data practices as described in our Privacy Policy.

11.2 Data Security

We implement industry-standard security measures to protect your data:

Encryption of data in transit and at rest
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Employee training on data protection and privacy

11.3 Data Location and Transfers

Your data may be processed and stored in Canada and the United States
We ensure appropriate safeguards for international data transfers
Data processing complies with applicable privacy laws in both jurisdictions
You consent to such transfers as necessary for service provision

11.4 Data Retention

We retain your data:

For the duration of your account and service relationship
As required by applicable legal and regulatory requirements
As necessary for legitimate business purposes
Until deletion is requested and technically feasible

11.5 Your Data Rights

Subject to applicable law, you have the right to:

Access your personal data we hold
Correct inaccurate or outdated information
Request deletion of your data (with certain exceptions)
Receive a copy of your data in a portable format
Withdraw consent where processing is based on consent

12. Service Availability and Performance

12.1 Service Level Commitment

We strive to maintain our Services with:

99.5% uptime availability (excluding scheduled maintenance)
Response times of less than 2 seconds for standard operations
Regular security updates and patches
Proactive monitoring and issue resolution

12.2 Scheduled Maintenance

Maintenance windows will be announced at least 48 hours in advance
Emergency maintenance may be performed with shorter notice
We will minimize service disruptions during maintenance
Critical security updates may be applied immediately

12.3 Performance Monitoring

We continuously monitor:

System performance and response times
Service availability and uptime metrics
Security threats and vulnerabilities
User experience and satisfaction indicators

12.4 Service Limitations

Our Services may be subject to:

Internet connectivity requirements
Third-party service dependencies
Regional availability restrictions
Capacity and usage limitations

12.5 Downtime and Compensation

In the event of extended service outages:

We will provide status updates through our website and email
Service credits may be available for prolonged outages
Compensation is limited to the terms specified in our SLA
Force majeure events are excluded from compensation obligations

13. Customer Support

13.1 Support Availability

We provide customer support:

Hours: Monday – Friday, 9:00 AM – 8:00 PM EST
Channels: Email, phone, and online support portal
Languages: English (primary), with additional language support available
Response Time: Within 24 hours for standard inquiries

13.2 Support Services Include

Software installation and activation assistance
Technical troubleshooting and problem resolution
Account management and billing support
Product information and usage guidance

13.3 Support Limitations

Support does not include:

Third-party software configuration or troubleshooting
Hardware repairs or replacement
Training beyond basic product usage
Custom software development or modifications

13.4 Support Quality

We are committed to:

Professional and courteous customer service
Knowledgeable technical support staff
Timely resolution of customer issues
Continuous improvement of support processes

14. Warranties and Disclaimers

14.1 Limited Warranty

We warrant that our Software will:

Perform substantially in accordance with the Documentation
Be free from material defects for 90 days from purchase
Comply with applicable laws and regulations
Be delivered free from known viruses or malware

14.2 Warranty Remedies

If our Software fails to meet the limited warranty:

We will use reasonable efforts to correct the defect
If correction is not commercially reasonable, we may provide a refund
This constitutes your sole remedy for warranty breaches
Warranty coverage is subject to proper Software use and maintenance

14.3 Warranty Exclusions

Our warranty does not cover:

Defects caused by misuse, abuse, or unauthorized modifications
Compatibility issues with unsupported systems or software
Problems resulting from third-party software or hardware
Issues arising from Customer’s failure to install updates

14.4 DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY SET FORTH HEREIN, OUR SERVICES AND SOFTWARE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION:

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT AND TITLE
UNINTERRUPTED OR ERROR-FREE OPERATION
COMPLETE SECURITY OR PRIVACY PROTECTION

14.5 No Absolute Security Guarantee

While our Software provides security protection, no security solution can guarantee complete protection against all threats. You acknowledge that:

Security threats constantly evolve and change
Perfect security is not technically feasible
You remain responsible for maintaining good security practices
Our Software is one component of a comprehensive security strategy

15. Limitation of Liability

15.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VSHIELDSOFT BE LIABLE FOR:

a) Indirect, Incidental, Special, Consequential, or Punitive Damages b) Loss of Profits, Revenue, Data, or Business Opportunities c) Business Interruption or Loss of Goodwill d) Cost of Substitute Products or Services

15.2 Cap on Total Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED:

THE TOTAL AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR
$100 USD, WHICHEVER IS GREATER

15.3 Exceptions to Limitations

The limitations in this section do not apply to:

Our indemnification obligations
Violations of intellectual property rights
Gross negligence or willful misconduct
Death or personal injury caused by our negligence
Liability that cannot be excluded by applicable law

15.4 Essential Purpose

The parties acknowledge that the limitations of liability are essential elements of the bargain between the parties and that we would not enter into this Agreement without these limitations.

15.5 Mitigation of Damages

You agree to take reasonable steps to mitigate any damages you may suffer in connection with our Services, including promptly notifying us of any issues and cooperating in resolution efforts.

16. Indemnification

16.1 Customer Indemnification

You agree to defend, indemnify, and hold harmless VShieldSoft, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or relating to:

Your use of our Services in violation of these Terms
Your violation of applicable laws or third-party rights
Content you provide or transmit through our Services
Your negligent or wrongful acts or omissions
Unauthorized access to our Services through your account

16.2 VShieldSoft Indemnification

We agree to defend, indemnify, and hold you harmless from claims that our Software, when used as authorized under these Terms, infringes a third party’s copyright, patent, or trademark, provided that:

You promptly notify us in writing of the claim
You give us sole control of the defense and settlement
You provide reasonable cooperation in the defense
The claim does not arise from modifications or combinations you made

16.3 Indemnification Process

The indemnifying party will:

Assume control of the defense with counsel of its choice
Keep the indemnified party reasonably informed of proceedings
Not settle any claim without the indemnified party’s consent
Pay all covered damages, losses, and expenses

16.4 Remedies for IP Infringement

If our Software is found to infringe, or we believe it may infringe, we may:

Obtain a license for your continued use
Replace or modify the Software to be non-infringing
If neither option is commercially reasonable, terminate your license and refund prepaid fees

17. Termination

17.1 Termination by Customer

You may terminate this Agreement:

At any time by closing your account through the platform
By providing written notice of termination
Upon expiration of your subscription period (if not renewed)
As specified in our Refund and Return Policy

17.2 Termination by VShieldSoft

We may terminate this Agreement:

Immediately for material breach of these Terms
Upon 30 days’ written notice for convenience
Immediately if you become insolvent or file for bankruptcy
If your account remains inactive for more than 12 months
For repeated violations of our Acceptable Use Policy

17.3 Effect of Termination

Upon termination:

Your right to access and use our Services immediately ceases
We may delete your account and associated data after a reasonable period
You remain liable for all charges incurred prior to termination
Provisions that by their nature should survive will continue in effect

17.4 Data Recovery

After termination:

You have 30 days to download your data before deletion
We may charge reasonable fees for data recovery assistance
Deleted data cannot be recovered after the retention period
You are responsible for maintaining backups of important data

17.5 Survival of Terms

The following provisions survive termination:

Payment obligations and billing terms
Intellectual property rights and licenses
Indemnification and limitation of liability provisions
Dispute resolution and governing law clauses

18. Refunds and Cancellations

18.1 Refund Policy Integration

Refunds are governed by our separate Refund and Return Policy, which is incorporated into these Terms by reference. The Refund Policy may be updated independently of these Terms.

18.2 General Refund Principles

Refunds are available within 14 days of purchase for unused software
Activated or downloaded software is generally non-refundable
Subscription cancellations do not automatically qualify for refunds
Refund decisions are made at our discretion based on the circumstances

18.3 Subscription Cancellations

Subscriptions can be cancelled through your account settings
Cancellation prevents future billing but does not provide refunds for current periods
Access continues until the end of the current billing period
Cancelled subscriptions cannot be reactivated; new subscriptions are required

18.4 Processing Time

Approved refunds are processed within 5-10 business days
Refunds are issued to the original payment method
Processing times may vary by payment provider
International refunds may take longer due to banking processes

19. Third-Party Services and Links

19.1 Third-Party Integrations

Our Services may integrate with or rely upon third-party services:

Payment processors for billing and transactions
Cloud infrastructure providers for hosting and storage
Analytics services for performance monitoring
Security services for threat detection and prevention

19.2 Third-Party Links

Our website may contain links to third-party websites or services:

We are not responsible for third-party content or practices
Third-party sites have their own terms of service and privacy policies
We do not endorse or guarantee third-party services
Your interactions with third parties are solely between you and them

19.3 Third-Party Software

Our Software may include or interact with third-party components:

Third-party software is subject to its own license terms
We do not warrant or support third-party components
Updates may affect third-party compatibility
You are responsible for complying with third-party license requirements

19.4 Service Dependencies

Our Services may depend on third-party availability:

Third-party outages may affect our service performance
We will make reasonable efforts to minimize such impacts
We are not liable for third-party service failures
Alternative solutions may be implemented when feasible

20. Modification of Terms

20.1 Right to Modify

We reserve the right to modify these Terms at any time to:

Comply with applicable laws and regulations
Reflect changes in our business practices or Services
Address security or technical requirements
Improve clarity and user understanding

20.2 Notice of Changes

For material changes to these Terms:

We will provide at least 30 days’ advance notice
Notice will be sent via email to your registered address
Changes will be posted prominently on our website
The effective date of changes will be clearly specified

20.3 Acceptance of Changes

Your continued use of our Services after the effective date of modified Terms constitutes acceptance of the changes. If you do not agree to the modifications:

You may terminate your account before the effective date
Termination will be subject to our standard termination procedures
No refunds will be provided solely due to Terms modifications

20.4 Version Control

We maintain version history of our Terms
Previous versions are available upon request
The current version always governs your use of our Services
Conflicting provisions in different versions are resolved in favor of the current Terms

21. Dispute Resolution

21.1 Informal Resolution

Before initiating formal dispute resolution procedures, the parties agree to attempt to resolve disputes through good faith negotiations:

Disputes should first be addressed through our customer support channels
Each party will designate a representative for dispute resolution discussions
The parties will attempt to resolve disputes within 60 days of initial notice
If informal resolution fails, formal procedures may be initiated

21.2 Binding Arbitration

Any dispute, claim, or controversy arising from or relating to these Terms or our Services shall be resolved through binding arbitration, except as noted below:

Arbitration will be conducted under the rules of the American Arbitration Association
The arbitration will be held in Toronto, Ontario, Canada, or via video conference
The arbitration will be conducted in English
Each party will bear its own costs unless the arbitrator awards costs to the prevailing party

21.3 Exceptions to Arbitration

The following disputes are excluded from arbitration and may be brought in court:

Intellectual property infringement claims
Requests for injunctive or equitable relief
Small claims court matters within jurisdictional limits
Disputes involving the validity or enforceability of arbitration clauses

21.4 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR COURT PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN YOU AND VSHIELDSOFT INDIVIDUALLY. TO THE FULL EXTENT PERMITTED BY LAW:

Neither party may join or consolidate claims with other parties
No class action, collective action, or representative proceedings are permitted
You waive any right to participate in class action lawsuits

21.5 Judicial Forum

For disputes not subject to arbitration, the parties agree to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada, and waive any objection to venue or inconvenient forum.

22. Governing Law and Jurisdiction

22.1 Governing Law

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with:

The laws of the Province of Ontario, Canada
The federal laws of Canada applicable therein
Without regard to conflict of law principles

22.2 International Considerations

While these Terms are governed by Canadian law:

We comply with applicable U.S. laws for our American customers
Privacy practices follow both Canadian PIPEDA and U.S. privacy expectations
Consumer protection laws in your jurisdiction may provide additional rights

22.3 Jurisdiction

Subject to the arbitration provisions in Section 21, the parties consent to the exclusive jurisdiction of:

The courts located in Toronto, Ontario, Canada
For any legal proceedings not subject to arbitration
Both parties waive any objection to personal jurisdiction or venue

22.4 Language

These Terms have been drafted in English. If translated into other languages, the English version shall prevail in case of any conflicts or inconsistencies.

23. General Provisions

23.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and VShieldSoft regarding our Services and supersede all prior or contemporaneous communications, agreements, and understandings.

23.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

The remaining provisions will remain in full force and effect
The invalid provision will be modified to the minimum extent necessary to make it enforceable
If modification is not possible, the provision will be severed from these Terms

23.3 Waiver

No waiver of any provision of these Terms shall be deemed or shall constitute a waiver of any other provision. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

23.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent
We may assign our rights and obligations under these Terms without your consent
Any attempted assignment in violation of this section is void
These Terms bind and benefit the parties’ successors and permitted assigns

23.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including:

Acts of God, natural disasters, or extreme weather
War, terrorism, civil unrest, or government actions
Labor strikes, shortages, or transportation disruptions
Internet outages, cyber attacks, or system failures

23.6 Independent Contractors

The parties are independent contractors and nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

23.7 Electronic Communications

You consent to receive communications from us electronically, including:

Contractual notices and updates
Marketing communications (where consented)
Service announcements and alerts
Billing and payment notifications

23.8 Headings and Interpretation

Section headings are for convenience only and do not affect the interpretation of these Terms. Words importing the singular include the plural and vice versa.

23.9 Currency

Unless otherwise specified, all monetary amounts referenced in these Terms are in United States Dollars (USD).

23.10 Compliance with Laws

Both parties agree to comply with all applicable federal, state, provincial, and local laws and regulations in connection with the performance of their obligations under these Terms.

24. Contact Information

For questions, concerns, or notices regarding these Terms and Conditions, please contact us:

VSHIELDSOFT INC.
Email: [email protected]
Phone: +1 888-795-1117
Website: https://vshieldsoft.com
Business Hours: Monday – Friday, 9:00 AM – 8:00 PM EST
Mailing Address: [To be provided upon request]
Jurisdiction: Canada

Legal Notices

All legal notices under these Terms must be:

Provided in writing (email acceptable)
Sent to the contact information specified above
Include sufficient detail to identify the matter and requested action
Allow reasonable time for response (minimum 30 days unless urgent)

Customer Support

For non-legal matters, including:

Technical support and troubleshooting
Account management and billing questions
Product information and guidance
General customer service inquiries

Please use our standard customer support channels for faster assistance.

Acknowledgment: By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Refund Policy.

Document Information:

Version: 2.0
Effective Date: March 30, 2024
Last Updated: August 5, 2025
Next Review Date: August 5, 2026

[email protected]

+1 888-795-1117

Terms & Conditions