Privacy Policy

1. Company Information

VSHIELDSOFT INC. (“we,” “us,” “our,” or “Company”) is a Canadian corporation that operates vshieldsoft.com and provides digital security software and services. We are committed to protecting your privacy and maintaining the confidentiality of your personal information in accordance with applicable privacy laws.

2. Information We Collect

2.1 Personal Information

2.2 Technical Information (Automatically Collected)

We automatically collect certain technical data through cookies, web beacons, and analytics tools:

• IP addresses and geolocation data
• Browser type, version, and language settings
• Operating system and device identifiers
• Website navigation patterns and pages visited
• Referral sources and exit pages
• Date and time of visits and session duration

3. How We Use Your Information

We process your personal information for the following purposes:

3.1 Service Provision

• Delivering and managing antivirus and security software services
• Processing payments and managing subscriptions
• Providing technical support and customer service
• Authenticating user access and maintaining account security

3.2 Business Operations

• Improving our products and services
• Conducting research and development
• Analyzing usage patterns and service performance
• Managing business relationships and communications

3.3 Legal and Security

• Complying with legal obligations and regulatory requirements
• Preventing fraud, abuse, and security breaches
• Protecting our legal rights and interests
• Enforcing our terms of service and policies

3.4 Marketing (With Consent)

• Sending service updates and product announcements
• Providing promotional offers and newsletters
• Conducting market research and surveys

4. Legal Basis for Processing

Under PIPEDA and applicable privacy frameworks, we process your information based on:

• Consent: Express consent for marketing communications and optional services
• Contract Performance: Processing necessary to fulfill our service agreements
• Legal Obligations: Compliance with applicable laws, regulations, and court orders
• Legitimate Interests: Business operations, security, and service improvement (balanced against your privacy rights)

5. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers who assist with:

• Payment processing (e.g., Stripe, PayPal)
• Cloud hosting and infrastructure services
• Customer support and communication tools
• Analytics and performance monitoring
• Marketing and email delivery services

These providers are contractually bound to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose information when required by law, regulation, legal process, or government request, including:

• Court orders, subpoenas, or search warrants
• Law enforcement investigations
• Tax authorities and regulatory compliance
• Protection of rights, property, or safety

5.3 Business Transactions

In the event of a merger, acquisition, sale, or bankruptcy, your information may be transferred to the new entity, subject to the same privacy protections.

5.4 Aggregated Data

We may share anonymized, aggregated data that cannot reasonably identify individuals for research, analytics, and business purposes.

6. International Data Transfers

As a Canadian company serving U.S. customers, your personal information may be transferred to, stored, and processed in:

• Canada (our primary location)
• United States (where many of our customers and service providers are located)
• Other jurisdictions where our service providers operate

These countries may have different privacy laws than your jurisdiction. By using our services, you acknowledge and consent to such transfers in accordance with this Privacy Policy.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, regulatory, tax, or accounting requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

Typical retention periods:

• Account Information: Duration of service relationship plus 7 years
• Transaction Records: 7 years for tax and accounting purposes
• Technical Data: 13 months for analytics purposes
• Marketing Data: Until consent is withdrawn

8. Your Privacy Rights

You have the following rights regarding your personal information:

Response Time: We will respond to your requests within 30 days of verification. Some requests may require additional time for complex requests.

9. Cookies and Tracking Technologies

We use various technologies to collect information and enhance your experience:

9.1 Types of Cookies

• Essential Cookies: Necessary for website functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

9.2 Managing Cookies

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie consent banner (where available)
• Third-party opt-out tools for advertising cookies

Note: Disabling essential cookies may affect website functionality.

10. Data Security Measures

We implement comprehensive technical and organizational security measures:

10.1 Technical Safeguards

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Secure authentication and access controls
• Regular security assessments and vulnerability testing
• Intrusion detection and monitoring systems
• Secure backup and disaster recovery procedures

10.2 Organizational Measures

• Employee privacy and security training programs
• Strict access controls and need-to-know principles
• Regular review and update of security policies
• Vendor security assessments and contractual obligations

Important: While we implement industry-standard security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any identified vulnerabilities.

11. Children’s Privacy

Our services are not directed to children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will promptly delete such information.

Parents or guardians who believe their child has provided personal information should contact us immediately.

12. Third-Party Links and Services

Our website and services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

Some third-party services integrated with our platform may have access to your information as described in their respective privacy policies.

13. Data Breach Notification

In the event of a data security incident that may compromise your personal information, we will:

• Investigate and contain the incident promptly
• Assess the risk to individuals’ privacy and rights
• Notify relevant authorities as required by law
• Inform affected individuals when required or when we determine notification is appropriate
• Take steps to prevent similar incidents

14. Automated Decision Making

We may use automated systems for:

• Fraud detection and prevention
• Service personalization and recommendations
• Customer support routing and prioritization

You have the right to request human review of automated decisions that significantly affect you.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:

• Post the updated policy on our website with a new effective date
• Notify you via email or service notifications for material changes
• Provide reasonable advance notice when possible

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

This Privacy Policy was last updated on August 5, 2025. © 2025 VShieldSoft Inc. All rights reserved.