VShieldsoft Privacy Policy

Effective Date: January 21, 2025

At VShieldsoft, our mission is to provide smart, secure, and user-friendly solutions that protect your digital world. We are committed to maintaining the trust and confidence of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you purchase our software solutions and utilize our VIP Remote Setup Services.

1. Introduction & Scope

VShieldsoft (“we,” “us,” or “our”) is a Canadian-registered business operating out of Kitchener, Ontario. We provide cybersecurity and optimization software exclusively to customers based in the United States. This policy applies to all visitors to our website, users of our products (including Cyber Privacy Suite, Identity Theft Preventer, PC Cleaning Utility, Shield Antivirus, and VPN), and clients utilizing our remote support services.

2. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

• Personal Identification Information: Name, email address, phone number, and billing address provided during the purchase process.
• Device Information: IP address, browser type, operating system, and device identifiers necessary to license and install our software.
• Usage Data: Information on how our software performs on your device, including crash reports and performance metrics (strictly for product improvement).

3. Remote Access & VIP Setup Sessions

A core component of VShieldsoft’s service is our VIP Remote Setup Session, where our experts connect to your device to optimize security. Regarding these sessions:

• Consent: Remote access is only initiated with your explicit permission.
• Scope of Access: Our technicians access your device solely to install, configure, scan, and clean your system.
• Privacy During Session: We recommend closing personal files (banking, photos, documents) before the session begins. While our tools scan for vulnerabilities, we do not read, copy, or store your personal files unless explicitly required to remove malware or “digital junk.”
• Session Termination: You retain the right to terminate the remote session at any time.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process your one-time purchase and deliver your software license keys.
• Service Delivery: To conduct the VIP Remote Setup Session and provide technical support.
• Communication: To send you transaction receipts, support updates, and security alerts.
• Product Optimization: To improve the functionality of our antivirus and cleaning tools.

5. Payment & Billing Information

VShieldsoft operates on a one-time purchase model. We do not store full credit card numbers on our servers.

• No Subscriptions: We do not charge recurring fees. Your payment information is used strictly for the single transaction authorized by you.
• Processing: Payments are processed through secure, PCI-DSS compliant third-party payment gateways.

6. Information Sharing & Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., email delivery systems, payment processors), so long as those parties agree to keep this information confidential.
• Legal Compliance: If required by law to comply with a subpoena, legal process, or government request, or to protect the rights, property, or safety of VShieldsoft, our users, or others.

7. Data Security & Retention

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption (SSL) during data transmission and secure storage protocols.

We retain your personal information only for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers (Canada/USA)

VShieldsoft is headquartered in Canada, but our products are sold on a US basis. By using our services, you acknowledge that your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

We adhere to the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and respect relevant US consumer privacy regulations.

9. Your Rights & Choices

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any information you believe is inaccurate.
• Deletion: Request that we delete your personal data, subject to certain legal exceptions.
• Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe link in our emails.

10. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us: