Refund and Returns Policy

Effective Date: January 21, 2025

At VShieldsoft, we are committed to ensuring your digital world is secure, optimized, and running smoothly. We stand behind the quality of our software and services. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines your rights regarding returns, refunds, and our service guarantees.

1. The 30-Day Money-Back Guarantee

We want you to experience the difference of premium, personalized security risk-free. VShieldsoft offers a comprehensive 30-Day Money-Back Guarantee on all our products, including:

• Cyber Privacy Suite
• Identity Theft Preventer
• PC Cleaning Utility
• Shield Antivirus
• VShieldSoft VPN

If you are not satisfied with the performance of our software or the results of our service within 30 days of your original purchase date, you may request a full refund.

2. VIP Remote Setup & Technical Support

At VShieldsoft, we do not just sell software; we provide a service. Most issues regarding product satisfaction stem from installation difficulties or configuration settings. Before initiating a return, we strongly encourage you to utilize the VIP Remote Setup Session included with your purchase.

If you are experiencing technical difficulties, please allow our team to perform this service. If our experts cannot resolve the issue or secure your system to your satisfaction, we will happily process your refund.

3. One-Time Purchase Policy (No Subscriptions)

We prioritize transparency in our billing. Please be aware of the following regarding “cancellations”:

• No Recurring Fees: All VShieldsoft products are one-time purchases. We do not charge monthly subscriptions or automatic renewal fees.
• Lifetime Access: Once you purchase a license (e.g., VPN or Antivirus), you own it for the lifespan of that license term without fear of hidden monthly bills.

Therefore, there is no need to “cancel” a subscription to stop future billing, as no future billing exists. If you are requesting a refund, it applies to the initial one-time fee only.

4. How to Request a Refund

To initiate a return, please contact our Customer Success team within the 30-day window. You may reach us via:

• Phone: +1 888-795-1117
• Email: [email protected]

Please include your Order ID and the email address used during purchase to speed up the process.

5. Refund Eligibility & Processing

Once your request is received and eligibility is verified:

• Method of Refund: Refunds will be issued to the original payment method used during the purchase.
• Processing Time: Please allow 5–10 business days for the funds to appear on your credit card or bank statement, depending on your financial institution’s processing times.
• License Deactivation: Upon processing a refund, your software license key will be immediately deactivated, and the software will revert to trial or free mode (where applicable) or cease functioning.

6. Non-Refundable Situations

While we strive to be flexible, we cannot offer refunds in the following situations:

• Expired Window: Requests made more than 30 days after the purchase date.
• Technical Refusal: If a customer claims the software is not working but refuses to allow our support team to troubleshoot or utilize the included VIP Remote Setup Session to fix the issue.

7. Contact Us

If you have any questions about this policy or need assistance with your product, please contact our support team.