New Device Migration & Care

Overview

New Device Migration & Care moves your digital life onto a new computer, phone or tablet — files, photos, email, bookmarks and settings, up to 500 GB — in a 90-minute VIP Remote Setup Session, with a 60-minute follow-up within 14 days to catch anything that did not carry over. Then 24 months of phone support and the VShieldSoft AI Companion — Care Advisor (migration) for the new device. One payment. Nothing renews.

Top features

• Data moved (up to 500 GB): documents, photos, music and downloads, via built-in migration tools or a drive or cloud storage you own.
• Accounts signed in: email, calendar, contacts and messaging syncing on the new device. You type every password; screen-share is paused; we never see or store credentials.
• Apps & peripherals: apps reinstalled where you hold the licence; printers and Wi-Fi reconnected.
• 60-minute follow-up (within 14 days): the “where did that go?” list, plus a guided secure erase of the old device.
• Written migration report: what moved, what could not, where things live now.
• Security reinstalled: VShieldSoft Device Protection or another security app you own, set up on the new device.

VShieldSoft AI Companion

VShieldSoft AI Companion — Care Advisor (migration) is included for the same 24 months. Care Advisor (migration) explains a set-up prompt on the new device, helps you find where a moved item now lives, and guides you through settings you want changed. Guidance only, clearly labelled as AI; it hands off to a technician whenever a question needs a person and never acts on its own.

What’s included

• 90-minute VIP Remote Setup Session for 1 new device (up to 500 GB)
• 60-minute follow-up within 14 days, including old-device erase guidance
• Written migration report by email
• Phone support for 24 months (Mon–Fri 11am–8pm EST, +1 888-795-1117)
• VShieldSoft AI Companion — Care Advisor (migration) for 24 months

Who it’s for

Anyone with a new device still in the box who dreads the transfer; adult children setting up a parent’s new computer from a distance; a home office that cannot afford downtime.

How delivery works

Your order confirmation email arrives at checkout; your booking link and a short pre-migration checklist follow by email, typically within 1 hour and no later than 24 hours. Your 90-minute migration session is scheduled within 2 business days; the follow-up is booked within 14 days of it. Remote access only during scheduled sessions and only with your consent; if we run out of time we schedule a free continuation call.

30-Day Money-Back Guarantee

Every purchase is covered by our 30-Day Money-Back Guarantee: tell us within 30 days of your purchase date — Request a Refund in the site footer, +1 888-795-1117 or [email protected] — and we refund the full purchase price to your original payment method, usually within 5–10 business days, whether or not you have completed your VIP Remote Setup Session. One payment. Nothing renews.

Requirements & notes

• Both devices working, charged and online (Windows 10/11, macOS 13 or later, Android or iOS); transfer speed depends on your internet and drives.
• A USB drive or cloud storage may be needed (not included). Over 500 GB? Call us first. Data recovery, paid software licences and physical setup are not included.
• Term end: after 24 months support ends; nothing renews; you may buy again.
• No service can prevent all scams, malware or identity theft; no insurance or reimbursement is included.
• Not affiliated with Apple, Google, Microsoft, Equifax, Experian or TransUnion.